Comcast Outage Map Harrisburg Pa (2024)

FAQs

How do I find out if Comcast is down in my area? ›

Check the power and connections for your devices

Make sure the plugs for the devices haven't come loose, and the outlets are working with power. Check that all the cable connections are secure. If your TV is hooked up to a TV Box, VCR, or DVD player, check that the TV is on the right channel or input.

Check the device WiFi settings to ensure WiFi is on. Confirm the equipment cables are plugged in and the coaxial cable has been tightened as much as possible using your fingers to both the wall outlet and your modem or gateway. Make sure you are within a reachable WiFi coverage area from the modem or router.

We may not be able to provide service to you if: You live outside of our service area. Your address is more than 300 feet from our physical network. We haven't extended our service line to your address.

Things You Should Know

Use the reset button to manually reboot your cable box. You'll find the button on the front of the box or on the back by the power cords. Force a reboot by unplugging and replugging the cable box. Then, hit the power button to turn it on again.

Troubleshooting steps

Hand-tighten all cable connections to make sure they're not loose. If using an HDMI cable to connect the X1 TV Box to the TV, confirm that it's plugged into the proper locations. Power on both the TV and the X1 TV Box. Confirm that the TV is set to the proper input.

Press and hold the Power button located on the front of the primary DVR TV Box for 10 seconds. The TV Box should automatically reboot.

Confirm the equipment cables are plugged in and the coaxial cable is tightened as much as possible to both the wall outlet and your modem/gateway. Make sure you are within a reachable WiFi coverage area from the gateway or router.

Are Comcast and Xfinity the same? ›

Are Xfinity and Comcast the same thing? At their roots, Xfinity and Comcast are the same thing. Comcast is the parent company, and Xfinity is Comcast's brand for TV, internet, and home phone services.

Why does Xfinity keep having outages? Xfinity outages can be caused by bad weather, power outages, cut fiber lines in the wider network, and much more. Multiple short but frequent outages, however, are likely caused by one of two things: Network upgrades in your neighborhood or faulty equipment or wiring at your home.

Xfinity Mobile uses Verizon's network, the nation's second-largest wireless carrier. Their 4G LTE Network covers 99 percent of the U.S. population, making it the best of the big three in terms of coverage. In 2019, Verizon was the first carrier to launch a 5G network in the US.

An overheating router can blink orange to indicate that something's wrong. Even if you think the router is in an open space, check to see if dust or dirt is clogging the vents. Placing your router on top of a cardboard box can also cause it to overheat and blink orange.

You can troubleshoot connectivity issues using the Xfinity app. Select WiFi and click the Troubleshoot option. If the option to run the test isn't available in the Xfinity app, try updating to the latest version.

With your existing cable modem – you can use your cable modem to test individual coax outlets for signal and connectivity. Plug your modem into the coax outlet and wait for the lights to indicate whether a connection has taken place. If it doesn't connect, then you have no signal at that coax outlet.

Troubleshooting steps

Hand-tighten all cable connections to make sure they're not loose. If using an HDMI cable to connect the X1 TV Box to the TV, confirm that it's plugged into the proper locations. Power on both the TV and the X1 TV Box. Confirm that the TV is set to the proper input.